Page 18 - StudyTravel Magazine August 2019 Issue

INDUSTRY SPEAKS STUDYTRAVEL MAGAZINE AUGUST 2019

Agents on...

staff recruitment

Marcela Amaral, IE Intercambio Francesco D’Elia, Simply Education Travel
www.ieintercambio.com.br, Brazil www.simplyeducation.it, Italy

“We strongly recommend that “I am so happy to announce that Gianluca
the candidate has travelled Scialla joined our company recently. He
abroad and that she/he has at comes from another industry, certainly far
least an intermediate English from the education sector, but since the
level to be able to counsel stu- beginning he has shown reliability, passion
dents. We also request that they for travelling and foreign languages. After a
are mature, responsible, have good few months of constant training, Gianluca
organisation and social media skills. We request has gained our trust, he is well mannered
they come to our head offi ce for a one-week when he speaks on the phone with our
training session where we explain all steps clients, he has a good knowledge of the
of the programme even before the buying English and French languages and he has
until the pre-departure orientation. As such, shown his ability when he led our groups
they are better prepared on what to expect.” in Malta, Ireland and in England.”

Alexandre Pucci, Information Planet Costanza Lopez, EazyCity
www.informationplanet.com, various https://goabroad.eazycity.com/, Ireland

“It is absolutely necessary that we “We recently hired a new member of staff.
choose an appropriate and specialised This person is enthusiastic about working
team that fi ts with our business and in a new team, especially in the study travel
culture. People skills are often our industry, as she’s passionate about support-
main elective trait. We are extremely ing students and groups travelling abroad. I
careful at our training sessions as our fi nd it mandatory for someone to be fl uent
product is education. Being able to capacitate in two languages, at least, with English as
our team to provide understandable and detailed part of the ‘package’. It’s defi nitely very
information is our way to reach a remarkable advi- important for an advisor to have an
sory sale. We go beyond traditional training. On a easy-going attitude, to be a natu-
constant pursuit of improvement, we use specifi - ral problem solver with a positive
cally crafted materials, videos, presentations, us- approach to life, and to have good
age of real-time technology and live training.” organisation skills.”

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